Conflict Resolution Training
Resolve issues quickly, effectively and with professionalism
Service Description
Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role. The Conflict Resolution Training course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly, effectively and with professionalism. After completing this course participants will be able to: • Understand the sources, causes and types of conflict • Master all six phases of the conflict resolution process • Understand the five main approaches to conflict resolution • Apply conflict resolution approaches • Use parts of the conflict resolution process to recognise and prevent conflict before it escalates • Develop communication tools such as agreement frames and open questions • Apply practical anger and stress management techniques As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). CLASS DATES: this course runs every 5-6 weeks, scheduled in advance for the next 6 months. The ‘Upcoming Sessions’ section of this page will only show the classes running in the next 31 days. For the other available class dates, please press the ‘Book Now’ button and scroll through the calendar (or contact us). If you have any questions, please contact us at +64 21 716 443 or at team@mindshiftlearning.co.nz
Upcoming Sessions
Cancellation Policy
Cancellations that occur seven (7) days (or more) prior to the training will receive a 100% refund or a rescheduling. Inside of seven days, 50% of the enrolment fee will be refunded or the enrolment can be rescheduled with no penalty. 'No shows' (no communication and did not log in for the session) will not be refunded, but can rescheduled once with no penalty. Training classes are fully transferable to a friend or a colleague.
Contact Details
+64 21 716 443
team@mindshiftlearning.co.nz