Professional Telephone Skills Training

Service Description

Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: In today's fast-paced business environment, effective communication is the key to success. So, the telephone etiquette displayed by your organisational staff is indicative of their willingness and ability to assist customers professionally and efficiently. The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone, how to gain client confidence quickly, how to improve the "phone" voice, how to handle irate customers, tips for handling a busy reception line and much more. After completing this course participants will be able to: • Provide effective client service over the phone • Project a professional image over the phone • Master a professional, effective and reassuring telephone voice • Gain client's trust using proven communication techniques • Learn to question effectively over the phone • Master proven techniques to manage irate customers professionally • Apply best-practices for handling a busy reception • Phrase more effectively for positive and clearer communication • Establish the right words for unambiguous, positive and productive communication As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). If you have any questions, please contact us at +64 21 716 443 or at team@mindshiftlearning.co.nz