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Retail Sales Training

Sell more, discount less and maximise every opportunity

595 New Zealand dollars
Zoom 'live' online course

Service Description

Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: Satisfying every customer every time can be a challenge. But there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales. The Retail Sales Training course provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more. This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity. After completing this course participants will be able to: • Create a great first impression • Greet constructively and create a personal connection • Develop rapport and create warmth and openness • Ask effective questions to better understand client needs • Master active listening techniques • Control the sale and lead a customer to becoming a buyer • Handle price shoppers in an amazingly simple and professional way • Minimise and negate the need to discount • Understand sales psychology such as the "The Power of YES when selling" • Ask for the sale • Cross-sell and up-sell • Master effective techniques for closing without being pushy As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). CLASS DATES: this course runs every 5-6 weeks, scheduled in advance for the next 6 months. The ‘Upcoming Sessions’ section of this page will only show the classes running in the next 31 days. For the other available class dates, please press the ‘Book Now’ button and scroll through the calendar. If you have any questions, please contact us at +64 21 716 443 or at team@mindshiftlearning.co.nz


Upcoming Sessions


Cancellation Policy

Cancellations that occur seven (7) days (or more) prior to the training will receive a 100% refund or a rescheduling. Inside of seven days, 50% of the enrolment fee will be refunded or the enrolment can be rescheduled with no penalty. 'No shows' (no communication and did not log in for the session) will not be refunded, but can rescheduled once with no penalty. Training classes are fully transferable to a friend or a colleague.


Contact Details

+64 21 716 443

team@mindshiftlearning.co.nz


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